Privacy Policy

 This privacy policy sets out how Pets At The Howlin uses and protects any information that you give us when you use this website.

Pets At The Howlin is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 

Pets At The Howlin may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from November 2023.

Who are We

Name : Pets At The Howlin

Trading Name: Pets At The Howlin

Email address for official notices:  petsatthehowlin@gmail.com 

What the Policy Describes

This  policy describes how we will collect and use personal data about you.  We process information about: Prospects” potential customers or  referrers; “Customers” who have bought goods or services from us;  “Suppliers”, “Associates” suppliers or potential suppliers of goods or  services to us; “Affiliates” who have signed up to our affiliate scheme  (if we have one).

What information do we process, and why?

a. Prospect: Most of the information we process comes from you. We process it so we  can reply to you, and when you contact us again we know what you asked  before, what you were sent, and what you told us. Typically, we collect  your name, contact details, how we came across you, and background  information from you or published by you on social media or freely  accessible on the internet, on why you might be interested in our products or services or a relevant contact for our business. If you sign up to a newsletter list, you will be sent what you asked for. We  normally operate ‘double opt-in’ lists and you will need to reconfirm  your subscription before anything is sent. You can unsubscribe at any time by clicking the unsubscribe button on any email. You are not automatically subscribed to any other lists, but may be invited to join an appropriate one. If we email you individually using our own email  system, or respond to an email sent to us at any of our business email  addresses, a copy of that email will also be stored. If you make an enquiry via our website, we will keep details of that enquiry and response for our data retention period. We do not routinely keep special category data. To the extent we hold this, it was supplied or made publicly available by you.

b. Client: Once you buy something from us, we will collect information from you at the point of sale. This will include the information we collect from Prospects (above). We collect your email address, phone number and  postal address so we can provide what we have contracted to, invoice you  and keep proper records of our business relationship. We process your data to support the delivery of the goods and services you have bought. 

We keep records of the goods/services provided to you, and information you give us, so we can support you when needed and advise you of any additional services you may need. Financial and credit card details We  do not receive or store your credit card details. Credit card payments  are handled by an external secure processor in accordance with their data security policies. We receive limited information from our processor for us to tie up your payment with your invoice. If you pay us  by BACS or direct transfer, we know only what the bank tells us, which is usually the name of the person who paid us and how much and the reference number. We do not routinely keep credit scores nor use credit  reference agencies. When we are processing data about you on behalf of a  customer, we are operating under the banner of our customer’s data  privacy policy. We will refer any enquiry from you to them, as they are  the ‘data controller’ responsible for dealing with your query. But we  will support that by providing relevant information to our customer for passing to you.

c. Supplier and Associates: We collect information on potential and actual suppliers and  associates. This is mostly provided by you, but we do add to it the same kind of data we use for Prospects (see above). If you become a supplier or associate we keep a copy of the contract between us and your bank details so we can pay you. We also keep a record of invoices/payments  for accounting purposes. We keep a record of the work you undertook for  us/our clients along with any comments, reviews or suggestions about  that work including complaints (if any) and their resolution. This  information is all needed to manage our customer relationships and our supply chain.

d. Affiliate: If we set up an affiliate scheme, affiliate data will be held in  accordance with this policy. We will ask you for information when you  apply and that will be kept to administer the affiliate scheme.

Newsletter and automated Emails

We  monitor who opens what in our newsletter lists, and preset sequences of  information we send you. We do this, so we can see if content is popular and generate more of it, or if it is not read. There may be  subroutines that trigger if you click on links or articles. These are designed to offer you more information about things you are interested  in. You can unsubscribe from these sequences at any time. Existing customers may receive emails about specific offers relating to things  you have already purchased. You can unsubscribe from these at any time.  From time to time, we contact individual email newsletter subscribers  but it is extremely rare. This would normally be if something odd were going on and we wanted to check if you could see and use the content or  find out what was causing a problem.

What we collect

We may collect the following information:

Name

Contact information including email address and telephone number

Demographic information such as postcode, preferences and interests 

Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping. 

We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting  using the email address which you have provided. 

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail.  We may use the information to customise the website according to your  interests.

Security

We are committed to ensuring that your information is secure. In order to  prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A  cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.  The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in  order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the  system.

Overall, cookies help us provide you with a better website, by enabling us to  monitor which pages you find useful and which you do not. A cookie in no  way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers  automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites 

Our website may contain links to other websites of interest. However, once  you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the  privacy statement applicable to the website in question. 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be  used by anybody for direct marketing purposes if  you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by  unsubscribing using the link at the bottom of our emails or by emailing us at  petsatthehowlin@gmail.com 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.